Privacy Policy.

We collect information you provide directly to us, including: Personal Information: Name, email address, phone number, and profile photo when you create an account. Business Information: For providers — business name, service category, location, identity details, and other verification documents. Location Data: Your business address and GPS coordinates (for providers) to enable distance-based search. Payment Information: Processed securely by our payment providers. We do not store your card details. Usage Data: How you interact with our app, including search queries, provider contacts, and messages.

We use the information we collect to: Provide, maintain, and improve our services Connect service seekers with relevant providers Verify provider identities and business credentials Process payments and send transaction confirmations Send notifications about bookings, messages, and updates Detect and prevent fraud and unauthorized access Comply with legal obligations Analyze usage patterns to improve user experience

We may share your information with: Other Users: Providers' business profiles are visible to seekers. Seekers' names and contact info are shared with providers they contact. Service Providers: Third-party services that help us operate (payment processors, cloud hosting, analytics). Legal Requirements: When required by law or to protect our rights and safety. We never sell your personal information to third parties for marketing purposes.

We implement industry-standard security measures: All data transmitted is encrypted using SSL/TLS Sensitive identity data is encrypted at rest Regular security audits and vulnerability assessments Access controls limiting who can view your data Secure data centers with 24/7 monitoring While we strive to protect your data, no system is 100% secure.

You have the right to: Access: Request a copy of your personal data Correction: Update inaccurate information Deletion: Request deletion of your account and data Portability: Receive your data in a portable format Withdraw Consent: Stop receiving marketing communications To exercise these rights, contact us at privacy@helplinn.ee or through the Help & Support section in the app.

We retain your data for as long as your account is active or as needed to provide services. After account deletion: Personal data is deleted within 30 days Transaction records are kept for 7 years (legal requirement) Anonymized analytics data may be retained indefinitely

Our mobile app uses: Local Storage: To remember your login session and preferences Analytics: Anonymous usage data to improve the app Push Notifications: If you opt-in to receive them You can manage notification preferences in your device settings.

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us at privacy@helplinn.ee.

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or email. Continued use of our services after changes constitutes acceptance of the updated policy.

For privacy-related questions or concerns: Email: privacy@helplinn.ee Support: support@helplinn.ee Helplinn Estonia Last updated: May 2026